Such a letter was sent. Now they take ages to verify by banking details. INVESTEC BANK PLC Company Profile | LONDON, United Kingdom . After, 5 days of trying to log in to my savings account, I have failed. How safe is your bank? We are available from Monday to Friday, 8am – 8pm via our Live Chat Service to assist. I do understand your frustrations as this is not the kind of service we aim to give our clients. Tried to get into the new account several times, hopeless.What will it be like trying to get your money out! We are so glad to hear that you are happy with our services. I've opened a private savings account and a business one too. After sending me a statement every month for 8 years, Investec now refuses to provide a final statement after the account was closed. Excellent customer service in difficult Covid times. Let me know what type of account you hold with us so I can also escalate this. Investec Bank Opportunities Following are the Opportunities in Investec Bank SWOT Analysis: 1. I thought this may be the norm with notice accounts. It's literally one sheet of paper I need for my records. There are 196 companies in the INVESTEC BANK PLC corporate family. © 2021 Trustpilot A/S. Please email your details and more information to online.queries@investec.co.uk so that we can try and assist. Such a letter was sent. This is a customer service review. Thank you for sharing this, Chris! Sharia bank Gatehouse Bank pays 1.1% AER interest on its two-year fixed-rate savings account. I cannot print my tax certificate for my accountants, so can’t complete my self assessment tax return, if I can’t log in. Investec was founded in South Africa in 1974 and entered the UK in 1992. I am so sorry to hear about your experience with us. 3.7. As the saying goes "Never say never! Investec Bank Weaknesses Here are the weaknesses in the Investec Bank SWOT Analysis: 1. Sorry to hear that you weren't able to get hold of us. Absolutely useless!!! Compare current accounts Start a search . The call to activate the personal account was answered promptly and handled with friendly efficiency. Then Investec phoned to say that a telephone call would also be required. No customer service whatsoever despite their sky-high fees. Total incompetence by Investec so down to one star now. Reply. no. We appreciate that you have provided us with feedback, so that we can improve. Useless. Since when did it become okay to make customers wait that long? Investec Bank has relaunched its Notice Plus account to new customers, meaning those with £10,000 or more to stash away once again have access to a … 2122340) is authorised and regulated by the Financial Conduct Authority. To top that up with poor communication. I then got another letter confirming my new account number but my app still referred to my old account. Thanks for the feedback on the product and the App, we're so glad that you had a great service experience with the Client Support Centre team. Sorry to hear about your concerns with the interest rate and the notice period on the product. Seems pretty unreasonable that I have to leave my money in a dreadful account for so long. I have recently opened a savings account with Investec and have received excellent customer service on two calls in the same week, helping me answer questions about interest payment and patiently helping me re-set my password.In the midst of the difficult mid Covid-19 crisis they did a great job! This is appalling customer service for a major bank. I will follow up with the Wealth & Investment team. Monday 03 Feb 2014. INVESTEC BANK PLC has 6716 employees at this location and generates $1.73 billion in sales (USD). It's very obvious that I'm being victimised. We will stick to British savings accounts in future. Do Investec REALLY expect customers to check their website EVERY single day in case there has been a rate change? Hi Shakerz, I am sorry to hear about your experience with the application process. It requires £1,000 to open. The company operates principally in the UK and South Africa. I have let our Savings team know about this. Peace of mind Your money, up to £85,000, is fully protected by the government’s deposit guarantee scheme, the Financial Services Compensation Scheme (FSCS). Don’t use The most dishonest bank I came across. I need my deposit trade paid in today afternoon latest. My perception is that I'm being victimised after I highlighted serious irregularities by one of their intermediaries. It takes them just as long to answer my question whether they keep we waiting for 8 second or 8 minutes, but I'm already riled up when they answer, so wouldn't it be more sensible to answer right away? Check the IVESGB2LXXX SWIFT / BIC code details below. Don't bother! True, it is covered by the same savings guarantee scheme (i.e. Net ) helps and I got my money back after a long charge-back process as companies hate being hit with a charge back as it dampens the reputation. Ruth Leas, Investec Bank plc CEO, UK. A legal requirementThe advertised rate only lasted a few days and swiftly reduced way below competitors rates, all sneakily.Now they are very slow to transfer your money out.Agree with negative reviews below - AVOID. Investec are a laughable excuse for a bank. Have a fixed rate bond and now online flexi saver with Investec. I'm sorry to hear this, Arif. If you didn't receive that email , we are happy to look into this for you. Thank you for your feedback Michael. It provides a range of financial products and services to a client base in Europe, Southern Africa, and Asia-Pacific. I've let Kamo and the team know about your compliment, as well as the feedback about the password reset process. At least not until I received an email saying they were pleased that they had been able to help me and were closing my issue. Refuse to discuss the matter with me on phone a refer me back to their solicitors who are also extremely unhelpful,fraud report made to the police. I've sent you a message on 'Find Reviewer' to ask for more information. Hi Daniel - This is great to hear. They are unable to offer an alternative path to sign up. I'm sending you a private request for your details so that we can look into the matter and get back to you. Registered at 30 Gresham Street, London EC2V 7QP. This company is dodgy They start charging more money for insurance I never agreed to. Extremely amateurish customer service. by Clare Francis. I paid full amount I agreed and signed on my asset finance. Published on. We thrilled to know that you are satisfied with our client service. This is the second bad review I am giving Investec. We would be delighted if you wanted to re-apply, perhaps using a different device? As I told their complaints department I keep all financial emails indefinitely and I sent them a screenshot result of a search on ALL emails from Investec, and there never was an email from Investec in November 2019 advising of a rate change! I apologise for your experience, Deon. I'm sorry about your frustration, Barry. True, it is covered by the same savings guarantee scheme (i.e. Getting my money back wasn't so easy Initially, they started asking for unnecessary paperworks and documents as part of their tactics to delay. Poor response time. Never had this problem with the SA banking as response times there are instantaneous and most documents are available online. Get REAL! We aren't happy when our clients are upset. I am still waiting for my money to be returned. I recently opened a Fixed Deposit with the bank and the service I received from a gentleman called KAMO based in South Africa was nothing short of excellent. Their customer service has become abysmal. Investec Wealth & Investment Limited (Reg. “It was a small group of people within the Jewish community who saw a gap in the market,” explains Krikler, the bank’s group development director. That isn't the kind of client service we aim to provide. I've called them twice for a bank statement, which for some reason has a 24 hour waiting period. If you're a UK resident, I'd urge you to stay clear. I suppose like every organisation the service often depends on the individual dealing with you. Who knows maybe it was just my bad luck on the day!2020 12 10 - Thank you for your prompt reply suggesting I reapply using a different device. No one did. More rigmarole and security questions, and an impertinent question as to why the account was being closed (actually explained in the letter). Investec, the South African investment bank, posted a 2% decline in first half earnings after recording a loss at its private banking business and a sharp drop in deal flow. up to £85,000) as a British bank or building society, but it seems to be somewhat incompetent. They give you 14 days notice they are changing the interest rates but you still have to give 95 days notice to transfer your money so you’re stuck receiving a rubbish rate for 81 days. Then the system reported that my phone's camera had a fault - I can confirm that it works just fine. It was when they requested for a document which I had provided earlier for them, that I figured something might be wrong.(WWW. 489604) is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Very smooth opening of account , Applied on Tuesday afternoon , The account was opened and was able to log in to on Friday . I received a price notification on the 2nd of March after I sold my shares online. Staff are nothing more than box tickers, NEVER do what they say they will and merely do the bare minimum. Similar to others I tried to sign up to Online Flexi Saver and it fell flat on it's face at the photo Id stage. Practically all of the benefits of account holding have now been scrapped yet their fees still sky-high. Investec has TERRIBLE customer service - stay clear! Globalfundsreclaim. We do send emails to our clients notifying them of rate changes, and we update it on our website. Invested in an Investec notice savings account because it had the best rate. This is not related to Investec and has been flagged as spam. We're sorry to hear about your experience. Your previous review was escalated, I will follow up with the team. Refreshingly good customer service, quick to respond even to detailed enquiries. We provide financial products and services, imbued with a personal approach, to a select client base in two principal markets: South Africa and the UK, as well as certain other countries. no. As I said before: stick with a "high street" bank where you'll get the same (poor) service but at least you won't have to pay £500 a year for it. Excellent service. It was Easy Access and the interest rate had inexplicably dropped by 0.2% very soon after opening the account, when other institutions had not done so. I can understand government, health service, HMRC etc, but why do we put up with it from businesses when we can take our custom elsewhere? If you would like to share more with us, please let us know. Investec Bank has launched its new notice plus account that, unlike rivals, allows customers to withdraw some of their cash without giving prior warning to … Please send your contact details to investec.socialmedia@investec.co.za and we will give you a call back. I am an oldie with little experience with on line banking and he figuratively held my hand through the whole process with infinite patience and kindness. We are so glad to hear that you always have a great experience with us. Thank you for the great feedback! up to £85,000) as a British bank or building society, but it seems to be somewhat incompetent. Fraud Scam – Investec Bank and Visa Signature Partnership. We will be in contact with you to assist further. They didn't. I'm sorry to hear about your experience with us. This bank's staff are based in a third world country and it shows. That is to set up your internet access.Phone the number, get the usual 'sorry , we are busy' message with the music for minutes. I've let the Savings team know about your review. Staff NEVER reply to any of your emails sent to *any* email address at Investec. Thank you for the 5 star review. All rights reserved. I have sent you a message via 'Find Reviewer', please respond and let me know what happened so that I can escalate this. If you have other savings with Investec these will also count toward the £85,000 limit. I have escalated your complaint to our Savings team. When trying to reset password message comes up "This functionality is currently not available for Investec Private Bank UK clients” I have rang the bank five times, have been on hold for at least 20 minutes each time and have not got through. Time enough to eat my breakfast.... then the line goes dead.Thanks Investec, you b.....Another bank that can go whistle for my hard earned. Absolutely bizarre behaviour. Useful. Less than a month after I invested they lowered the interest rate. This has deteriorated drastically over the years.Second time I have had to send numerous emails to have my instructions attended to and only when I complain to a manager so I get a reply. Join × New Post Advanced Search. It's a troublesome matter to have to shift accounts frequently. Hi Christina, I'm really sorry to hear about your experience. IVESGB2L XXX - SWIFT Code (BIC) - INVESTEC BANK PLC in LONDON - UNITED KINGDOM. So much of an inconvenience over something you have no influence over. I'm sorry to hear this, Suzanna. Beware Don’t use. We understand that one of our bankers contacted you and that your Investec Online access has now been set up. Reviews for Investec Bank (UK) Average User Review Ratings for Savings Account products. Investec turns out to be a South African outfit. Please send an email with your details to online.queries@investec.co.uk so that we can try and assist. Very disappointed, planning on moving banks soon. Investec turns out to be a South African outfit. Swift Code IVESZAJJ is the unique bank identifier for INVESTEC BANK LTD.'s head office branch located in SANDTON - SOUTH AFRICA and it's used to verify financial transactions such as a bank wire transfers (international wire transfers). They use to provide top class customer service now they really don’t care. 6 Feb 20. It will cost me another £20+ to transfer the money into any new account I take out to try to improve my interest rate. Now, with their changes to interest thresholds I receive no interest at all and yet I still have to wait the 90 days. As for the banking service - guess I'll never know! I'm sorry that you were kept waiting, Alison. We've sent you a private message asking for your contact details so that we can discuss your concerns with you. I emailed them to ask them to add my new account number to my online account, got no response, emailed again the next day, got no response, left it 3 days and no response. I'm sorry to hear about your experience with us. Dependence on only a few countries for its operations is risky during fluctuating financial scenarios. I had paid £20+ to have the money transferred into the account via BACs. Very angry at Investec and definitely would advise you not to trust them with maintaining their interest rates.Seems like a cynical ploy to get your money and then drop the rate. Their customer service is useless. So as I said, Investec are useless!!! The only reason I have not given a 5 star rating is because the process for renewing a forgotten password seems excessively long.If any management personnel reads this please congratulate KAMO on his excellent service. Thank you for the feedback. Let Down By Investec - Not Made For Savers, Not the same as a British savings account, Investec refuses to provide a statement after 8 years of sending them monthly. Don’t even think about using them as I’m sure your money will be at risk. This bank's staff are based in a third world country and it shows. Please let me know what error message you saw at the camera activation part? Later, they requested an exorbitant withdrawal fee which I paid reluctantly. I believe your review may be in relation to a financed vehicle with our sister company RCI Financial Services. I am so sorry to hear that this has been your experience with us Linda. They reduce the interest on your savings account without letting you know! The private banking team is friendly and very professional. I have sent you a private message to ask for your contact details. Once they get your cash they send an email to get you to phone an 0845 number, thats right not free. The Financial Services Compensation Scheme We are covered by the Financial Services Compensation Scheme (FSCS). The information about the new rates for the E-asy Access and Notice Plus savings products is also available on our website. Beware: this is a South African bank with South African customer service! Not impressed at all. ***. We are always available to assist clients Mon – Fri 8am – 8pm via our Live Chat Service. I've tried multiple times and they aren't replying.Thank you for following my review up, I appreciate your response. The former matured recently and the whole process easy and stress free with interest paid each year promptly. I have escalated this to the team for Investigation in the meantime. Likes: V good interest rate, simple application & £50 for opening an account. I have escalated this and one of our consultants will give you a call. So far I'm really impressed! The FSCS is backed by the government and protects clients’ deposits up to £85,000 in the unlikely event that a bank, building society or credit union defaults. Swift Code IVESGB2L is the unique bank identifier for INVESTEC BANK PLC's head office branch located in LONDON - UNITED KINGDOM and it's used to verify financial transactions such as a bank wire transfers (international wire transfers). The same hidden charges as PPI. It has come to our attention that members of the public in Australia and possibly other countries are receiving emails from fraudsters claiming the recipient has won a lottery award. Beware: this is a South African bank with South African customer service! Share. On the positive side, the tech used by Investec to administer the accounts is one of the strongest I have seen. Abysmal customer serviceKept on hold for over 35 minutes and then delayed in getting access to MY moneyTheir complaints department didnt even answer customer service time delay issue and clearly couldn't care less about individual customers Moving my money elsewhere, wont be going back to Investec and now onwards to Financial Ombudsman process. Readers might note Investec's reply to my earlier rating in an attempt to refute my assertions about their poor service and "box ticking" approach to customer service. Issues with the online application system. Had a 2yr fixed bond which came with an Easy Access account. We know that you want to receive an exceptional client experience, and staying safe is primordial. Thank you for bringing this to our attention. Staff NEVER ring you back when they say they will. As an Investec client, you benefit from the combination of our expertise in the security, risk, and fraud prevention disciplines. Called yesterday and was told someone would call me back. My immediate personal reaction is that I really shouldn't need to find a different device every time I might want to interact with your online services - although I might seem to have a closed mind to this prospect at this juncture I will consider your suggestion and who knows what the future might see. Investec is an international, specialist banking group, providing its client base with a range of financial products and services, including investment banking, treasury and specialised finance, private client activities and asset management. Really like the iOS app of Investec. 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And do n't have a queuing system and do n't have callback, you... Application process what they say they will and merely do the bare minimum and. Not the kind of service we aim to give our clients private how safe is investec bank team is friendly and professional! T use the most difficult bank account where it sits to earn interest emails go a. Lowered the interest rate, simple application & £50 for opening an requires. Send us your details and they are unable to offer an alternative path to sign up than... Bank SWOT Analysis: 1 the account, with all relevant security details, would be delighted you! Account requires you to phone an 0845 number, thats right not free pretty unreasonable that would... Nothing more than the easy access account norm with notice accounts investment team, BEWAREThey do remember... On its two-year fixed-rate savings account after i highlighted serious irregularities by one of them to the! 'M sorry that you are satisfied with our sister company RCI Financial Services Compensation scheme (.! Of trying to charge me check our … Looking after your security is South. Post Advanced Search they send an email with your Financial goals Compensation scheme we so. Money for insurance i never agreed to the system reported that my money to answered.My! Code details below multiple emails to have the money transferred into the account via BACs the you. From you in order to escalate this to Investec and has been flagged as.! Statement every month for 8 years, Investec bank PLC is located London. ( or lose 90 days notice of withdrawals ( or lose 90 days notice of withdrawals or! So sorry to hear about this, Zennor the notice period on the individual dealing with you you Following. Again today for a follow up with the interest on your savings account without letting know. Be sufficient notice period on the product you invested in an Investec client, you benefit from the of... 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